Features

Engage with Customers

ChatVantage CX provides an exceptional user experience through its elegant design, robust performance, stability, and innovative features — all created with the user in mind.

Pop-up Message

Show pop-up messages on your website using text and images. Create different pop-ups to display automatically for various situations.

Proactive Chat

Agents can reach out to online visitors before they start chatting. They can view the list of online users in the admin area and invite them to live chat.

Works with popular platforms

The chatbot can be seamlessly connected to major messaging platforms like WhatsApp, Facebook Messenger, Instagram, Telegram & more

 

Departments

Streamline conversations by assigning them to departments and agents. Route conversations and send department-specific email notifications.

Multi-Users Direct Message

Send real-time chat messages, emails, and texts to users. Personalize and automate notifications.

Chatbots Driven by OpenAI and Dialogflow

Enhance customer support and streamline conversations by utilizing one of the most sophisticated types of artificial intelligence available.

Knowledge Base

Empower your chatbot with unique knowledge. The chatbot will use your articles, or Knowledge Base questions and answers automatically.

Comprehensive Repots

Gain insights into the performance of your chat and agents with metrics such as daily conversations, missed conversations, average conversation time & more